Streamline customer service with digital workflows

Published by ServiceNow

Deliver better customer experiences – even when the unexpected happens.

Delivering a great customer experience can be difficult in challenging times like these. But there is a way to help your customer service teams to continue performing efficiently – even when the unexpected happens.

What’s the key? Every great digital customer experience (CX) is powered by a simple digital customer service workflow.

In this Ebook, we explore workflows in a customer service context, what digitising them can help you achieve, and how you can start creating powerful digital service workflows for yourself. Learn how to build processes that are measurable and improvable, so you can make outstanding CX your competitive differentiator.

Download this Ebook to learn more, including:

  • The advantages of digital customer service workflows to enhance CX
  • How to connect key players and systems in your workflows
  • Case study: How Vodafone uses digital customer service workflows
  • Tips and advice on where to start with digital workflows

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Related Categories Customer Interaction, Customer Data, Customer Analytics, Customer Relationship, Digital Marketing