NICE inContact

Cultivating a future-proof customer journey strategy

Published by NICE inContact

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses were thrust five years forward in digital adoption. This guide will explore today’s new customer experience reality, how to succeed in today’s new reality, and how the path to differentiated CX is the contact centre. 

Download now to find out how you can integrate changing customer preferences into a seamless phygital-first experience.

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Related Categories Customer Interaction, Cross Channel, Customer Data, Customer Relationship, Digital Marketing, Online Marketing, B2B, Technology, Online Marketing, Measurement, Online Marketing, Digital Marketing