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"Knowledge Rocks!" An introduction to knowledge management in the contact centre

Published by NICE

NICE CXone’s latest eBook, "Knowledge Rocks!" is a comprehensive guide to providing clear, accessible, and helpful content to customers, while helping agents provide better support. From the search engine to the interaction, knowledge management is crucial to delivering effortless customer experiences.

In this e-book you will learn:

  • How to ensure your content rises the search rankings so that your content is the definitive answer for self-service seekers
  • How to create, optimize, and extend your knowledge content to your customers on every channel and in every language
  • How to cultivate one single source of truth so that your knowledge base content is consistent and clear for all parties involved

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