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Digital Transformation in Sales: Evolving the Art of Customer Engagement
Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement.
...
2017 State of Global Customer Service Report
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly...
Digital Transformation in Sales: Evolving the Art of Customer Engagement
Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement.
...
Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things
Field service management teams want to keep costs down, while improving their customer service relationships.
This can be hard for organisations...
5 Daunting Sales and Marketing Gaps and How to Overcome Them
Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book. Discover how to close those gaps and...
The Forrester Wave™: CRM Suites For Enterprise Organizations
In our 36-criteria evaluation of CRM suites for enterprise organizations, we identified the nine most significant CRM suites from eight...
Digital Transformation in Sales: Evolving the Art of Customer Engagement
Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement.
...
Microsoft Lays Out Linkedin CRM Strategy
You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the success of your sales team is...
The Forrester Wave™: Sales Force Automation Solutions, Q2 2017
In our 35-criteria evaluation of sales force automation (SFA) providers, we identified the 10 most significant ones — bpm'online,...
Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things
Field service management teams want to keep costs down, while improving their customer service relationships.
This can be hard for organisations...
