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Latest resources from NICE
The Ultimate CX Agent Guide: How to be the ‘employer of choice’ and not an internet meme
Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment?
We asked CX coaching...
7 trainable soft skills for outstanding agents
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only around 7% of their time...
The Inner Circle Guide to Agent Engagement & Empowerment
Your agents aren’t going to ask you for more automated tools, empowered and personalized coaching, and a sense of purpose—because...
"Knowledge Rocks!" An introduction to knowledge management in the contact centre
NICE CXone’s latest eBook, "Knowledge Rocks!" is a comprehensive guide to providing clear, accessible, and helpful content to...
Intelligent Authentication and Fraud Prevention Intelliview
In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers with competitive context for evaluating...
The Inner Circle Guide to Omnichannel
ContactBabel’s Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering more contact channels while maintaining...
