Customer Interaction | IT Corporate

Published: Mar 20, 2023

10 Reasons to Consider Marketing Automation

More agile, more efficient, more effective marketing. Being a successful marketer means always being ready for the unexpected, but that goes beyond...

The Demand Gen Pro's Cookbook 2: More Tasty Tips From Marketing's Master Chefs

Recipes for Modern Marketing success? Coming right up! No matter how you slice and dice it, Modern Marketing success depends on the techniques and ingredients...

Published: Jul 05, 2022

"Knowledge Rocks!" An introduction to knowledge management in the contact centre

NICE CXone’s latest eBook, "Knowledge Rocks!" is a comprehensive guide to providing clear, accessible, and helpful content to customers,...

Published: Dec 22, 2021

5 Deal Warnings Preventing You From Closing Revenue

There are 5 deal warnings that are preventing you from closing revenue. Through analyzing interactions from hundreds of sales teams, thousands of deals...

Published: Jun 30, 2022

2022 State of Customer Experience Technology

Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority....

Ten predictions for the next decade of analytics

AI and other analytics technologies are driving incredible innovations and advancements that are making it possible to do things with data that business...

Published: Jan 24, 2022

Personalising emails using dynamic content

Email marketing has undergone some fairly dramatic changes in the past 10 years, both from a strategic and technical standpoint. Gone are the days...

Published: Oct 14, 2021

How to Build a Cold Email Campaign from Scratch

Don’t lose hard-earned leads to inactivity. This blog will provide you with a quick guide on how to effectively build cold email sales campaigns...

Published: Dec 21, 2021

20 Important Benefits of Social Media Marketing Every Business Should Know

Social media marketing requires both strategy and creativity. While it may seem overwhelming, its importance cannot be overstated. Read now to find...

Published: Feb 02, 2023

2023 Digital Trends

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities, where the way we engage in digital spaces is...

Acquisition tools for your E-commerce Website

In a highly competitive market, online retailers are always on the lookout to boost their online activity in order to generate more qualified traffic to...

Published: Oct 14, 2022

Best-In-Class Email Marketing

Interactions between consumers and brands are increasingly playing out across a wide variety of different online touchpoints, channels, and platforms....