Customer Operations for Dummies
Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations...
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Published: Jun 23, 2023
Published: Sep 18, 2023
IDC white paper: The untapped value of unstructured data
Unstructured data — customer contracts, product specs, employee handbooks, and so much more — makes up 90% of your business data, according...
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Published: Jun 23, 2023
Customer Operations for Dummies
Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations...
View More
8 overwegingen voor uitzonderlijke klantbetrokkenheid
De klantervaring is nog nooit zo belangrijk geweest voor verzekeringsagentschappen en is in bijna elke sector de sleutel geworden tot concurrentievoordeel....
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Building and Maintaining a Clean List of Subscribers
Effective senders of mail employ focus and use data driven analytics to achieve not only effective delivery of mail but improved open, click, and conversion.The techniques...
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Published: Apr 04, 2023
5 remedies for the top IT pains
Major shifts like hybrid working mean the pressure is on for your IT teams to minimise business-critical incidents. When you break down barriers between...
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Published: Jun 30, 2022
MetriStar Top Provider Award Contact Center Platforms
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both...
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Published: Aug 31, 2022
MARKET Livestream Shopping Index: Findings to Help Brands and Retailers Craft Livestream Strategies
According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years to develop into an innovative sales channel. Sales...
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2021 Gartner Magic Quadrant voor Workforce Engagement Management
Het technologisch landschap van contactcentra is zeer concurrerend. Er zijn maar weinig leveranciers die end-to-end oplossingen bekrachtigen die zowel...
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The Forrester Wave™: Sales Force Automation Solutions, Q2 2017
In our 35-criteria evaluation of sales force automation (SFA) providers, we identified the 10 most significant ones — bpm'online, CRMNEXT, Infor,...
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Change management blueprint for contact centre digital transformation
The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to work from home or hybrid working models, which changed...
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Published: May 30, 2022
Forget Cookies: Drive powerful personalization by activating first-party data
Apple’s newest version of its iPhone operating system requires users to opt in to allowing apps to track their activity across the web, while new...
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The Demand Gen Pro's Cookbook 2: More Tasty Tips From Marketing's Master Chefs
Recipes for Modern Marketing success? Coming right up! No matter how you slice and dice it, Modern Marketing success depends on the techniques and ingredients...
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The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence
The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer experiences and to eliminate repetitive tasks....
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