Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations...
Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations...
De klantervaring is nog nooit zo belangrijk geweest voor verzekeringsagentschappen en is in bijna elke sector de sleutel geworden tot concurrentievoordeel....
Effective senders of mail employ focus and use data driven analytics to achieve not only effective delivery of mail but improved open, click, and conversion.The techniques...
Major shifts like hybrid working mean the pressure is on for your IT teams to minimise business-critical incidents. When you break down barriers between...
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both...
According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years to develop into an innovative sales channel. Sales...
Het technologisch landschap van contactcentra is zeer concurrerend. Er zijn maar weinig leveranciers die end-to-end oplossingen bekrachtigen die zowel...
The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to work from home or hybrid working models, which changed...
Recipes for Modern Marketing success? Coming right up! No matter how you slice and dice it, Modern Marketing success depends on the techniques and ingredients...
The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer experiences and to eliminate repetitive tasks....
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